Build and Maintain Profitable Business Relationships
The ability to establish and sustain key customer relationships, increasing customer satisfaction, strengthening customer loyalty, and promoting business growth within ethical guidelines.

Books
	How to Conduct Doctor Dinner Meetings	Dr. Joseph L. Magnani, Vincent F. Peters Black Dog Publishing Company, 1998 ISBN 0-9656231-1-4
	How to Win Friends and Influence People	Dale Carnegie, Dorothy Carnegie, Arthur R. Pell Simon & Schuster Adult Publishing Group, 1998 ISBN 0-6710270-3-4
	Prescription for Success	Hélène Meloche, Christie Sterns and Lynda Goldman Helix Publishing, 2004 www.prescription4success.com ISBN 0-9694996-9-8
	Working with Emotional Intelligence	Daniel Goleman Bantam Books, Inc., 1998 ISBN 0-7475429-0-2
	Customers as Partners: Building Relationships That Last	Chip R. Bell Berrett-Koehler Publishing, 1996 ISBN 1-8810527-8-8
	Customer Bonding: Pathway to Lasting Customer Loyalty	Richard Cross and Janet Smith NTC Business Book, 1995 ISBN 0-8442331-8-8
	Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships	Richard Buckingham Kiplinger Books, 2001 ISBN 0-9387218-2-8
	How to Mind-Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships	David P. Snyder AMACOM, 2001 ISBN 0-8144059-9-1
	Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless	Jeffrey Gitomer Bard Press, 1998 ISBN 1-8851673-0-X
	Handbook of Continuing Medical Education	Conseil de l’Éducation Médicale Continue du Québec, 2000 ISBN 2-9205480-4-2